Privacy policy

Privacy Policy

Last updated: 16 July 2026

McGlashan Painting respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quotation or otherwise communicate with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

McGlashan Painting provides residential painting, mould removal, surface preparation, repainting and related services in Melbourne, Victoria.

Business name: McGlashan Painting
ABN: 176 878 665 57
Website: mcglashanpainting.com.au
Email: info@mcglashanpainting.com.au
Telephone: 0434 632 224
Address: 13 Kalimna Way

2. Personal information we collect

Depending on how you contact us, we may collect:

Your name
Telephone number
Email address
Residential address, suburb or postcode
Details about the property or work required
Information provided through a quotation or contact form
Photographs or videos of the property or areas requiring work
Preferred appointment dates and times
Records of telephone calls, emails, text messages and other communications
Information about how you found our business
Website usage information, including your IP address, browser type and interactions with our website
Any other information you voluntarily provide to us

Please avoid providing sensitive personal or medical information unless it is directly relevant to your enquiry.

3. How we collect personal information

We may collect personal information when you:

Complete a form on our website
Submit a Google Ads lead form
Request a quotation
Contact us by telephone, email, text message or social media
Arrange an inspection or appointment
Accept a quotation or engage us to perform work
Provide photographs or other information about your property
Interact with our website or online advertising

We may also receive information from third-party platforms used to advertise or operate our business, including Google.

4. Why we collect and use your information

We may use your personal information to:

Respond to your enquiry
Contact you about your requested painting or mould-removal service
Determine whether your property is within our service area
Arrange inspections, appointments and quotations
Prepare and provide quotations
Supply and manage our services
Communicate with you before, during and after a project
Process invoices and payments
Maintain business, taxation and warranty records
Improve our website, advertising and customer service
Measure the performance of our advertising campaigns
Manage complaints, disputes or legal obligations
Protect our business, customers and website against fraud or misuse

Submitting an enquiry does not automatically subscribe you to ongoing promotional emails or text messages.

We will only send marketing communications where we have the required consent or are otherwise legally permitted to do so. You may withdraw your consent at any time by contacting us or using an unsubscribe option provided in the message.

5. Google Ads lead forms

When you submit information through a Google Ads lead form, Google collects the information on our behalf and provides it to McGlashan Painting.

The information may include your:

Name
Email address
Telephone number
Postcode
Selected service
Answers to questions included in the lead form

We use this information to respond to your enquiry, assess your service requirements and arrange a quotation or inspection.

Your interaction with the Google Ads platform may also be subject to Google’s own privacy policies and terms.

6. Disclosure of personal information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to:

Employees, contractors or subcontractors assisting with your enquiry or project
Website hosting, email, telecommunications and information-technology providers
Advertising and analytics providers, including Google
Accounting, invoicing and payment-service providers
Insurers, legal advisers, accountants or other professional advisers
Government agencies, regulators or law-enforcement bodies where required by law
A purchaser or successor if our business is sold or restructured

These parties are only provided with information reasonably necessary to perform their relevant function.

7. Overseas disclosure and processing

Some service providers we use, including Google, website-hosting providers, email providers and cloud-storage services, may store or process information outside Australia.

The countries in which information is processed may vary according to the service provider’s systems and operations.

By using our website or submitting an online enquiry, you acknowledge that your information may be processed through third-party systems located outside Australia.

8. Website cookies and analytics

Our website may use cookies and similar technologies to:

Keep the website functioning correctly
Understand how visitors use the website
Measure advertising performance
Remember visitor preferences
Improve our website and services
Support advertising and remarketing activities

We may use services such as Google Analytics and Google Ads conversion tracking.

You can adjust your browser settings to block or delete cookies. Blocking some cookies may affect how parts of the website operate.

9. Storage and security

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure

Information may be stored in email accounts, business devices, cloud-storage systems, advertising platforms, quotation software, accounting systems and paper records.

No electronic transmission or storage system is completely secure. We cannot guarantee the absolute security of information transmitted over the internet.

10. Retention of information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

Responding to and managing enquiries
Supplying services
Maintaining quotation, invoice, taxation and warranty records
Resolving complaints or disputes
Complying with legal and regulatory requirements

Information that is no longer required may be deleted, destroyed or de-identified where reasonably practicable.

11. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to confirm your identity before responding to an access or correction request.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where legally required.

12. Privacy complaints

To make a privacy complaint, contact us using the details below and provide:

Your name and contact details
Details of your concern
The outcome you are seeking
Any relevant supporting information

We will review your complaint and respond within a reasonable period.

Where the Privacy Act applies to our business and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

13. Third-party websites

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security or content of third-party services. You should review the privacy policy of any third-party website before providing personal information.

14. Changes to this policy

We may update this Privacy Policy when our business practices, website, technology or legal obligations change.

The current version will be published on our website with the date it was last updated.

15. Contact us

For privacy questions, access or correction requests, or complaints, contact:

McGlashan Painting
Email: info@mcglashanpainting.com.au
Telephone: 0434 632 224
Address: 13 Kalimna Way